Returns and Refund Policy
One of our key values here at Memorabilia Outlet is the ‘no questions asked’ returns policy.
We know buying products online can be problematic, however, we reassure our customers with the peace of mind, that if the product is not to your taste, we will collect and refund you the full amount.
Buying from Memorabilia Outlet is risk free!
Cancelling your order
At Memorabilia Outlet, we understand that buying large products for the home or office online can be troublesome. However, we offer a “no questions asked” cancellation policy before and after the delivery.
Within 14 days of receiving the product, you can arrange to cancel your order. This can be completed over the phone with one of our telephone representatives, or via email.
To be able to process this, we will require: your full name, delivery address, mobile telephone number, the product, the order number, and the reason for the return (if faulty).
If the product is damaged, an exchange can also be arranged. Alternatively, if you feel the product is not suitable, please contact our sales representatives who will be able to guide you through over 700 of our memorabilia products to find a suitable replacement.
The collection and exchange of the product will be completed again by Fragilistics, our trusted fulfilment partner.